4 Customer Personality Types | Customer Service

Ever notice how some customers love friendly chit-chat while others just want the facts? In this video, we dive into the 4 Social Styles—Analytical, Driving, Amiable, and Expressive—to help you understand what makes each customer tick. You’ll also get to listen in on mock calls, so you can see exactly how to adapt your approach to keep each type of customer happy. Whether you're in customer service or sales, mastering these styles will help you build rapport, communicate more effectively, and make every customer interaction a win! 00:00 4 Social Styles 00:39 Analytical Customers 05:37 Driving Customers 12:06 Amiable Customers 16:07 Expressive Customers 18:56 Driving vs. Expressive 20:43 Next Videos