Banking/Financial Mock Call Script - Lost Card

Here's a call simulation of a BPO financial account where the account holder (customer) lost her card. In this video, the banker (CSR) demonstrates the process involved when an account holder reports unauthorized transactions on her card. #mockcall #customerservice #callcenter #callcentertips #customerservicetips TEXT FORMAT of this call: https://kwestyon.com/financial-account-mock-call-lost-card-call-center/ 00:00 Start of the call 00:35 1. Block the card, freeze the account. 02:53 2. Update the compromised credentials. 04:47 3. File a claim/dispute. 10:28 4. Process a card replacement. 11:54 5. Generate a new account number.