Billing Account Mock Call Script | Late Payment Penalty

In this detailed billing mock call, you'll learn how to write a confirmation email, create internal notes, see an ACW (After-Call-Work) demo, how to put a customer on hold, when to confirm a customer's account, and most importantly, how to break a bad news to your customers. SHORT VERSION OF THIS MOCK CALL: https://youtu.be/IVoWT_YyEog