Eliminating EDI Headaches: Managed Integration vs. Ticket Queues with Mitch Bernet

In "Eliminating EDI Headaches: Managed Integration vs. Ticket Queues", Joe Lynch speaks with Co-Founder and Leader of Atadex, Mitch Bernet, about how fully managed EDI and API integrations eliminate operational bottlenecks, speed up customer onboarding, and drive supply chain profitability. About Mitch Bernet Mitch Bernet is the Co-Founder and Leader of Atadex, bringing decades of supply chain expertise and executive leadership to the role. Raised in Cleveland, Ohio, he earned a degree from Providence College, an MBA in Finance from Creighton University, and launched his career at Union Pacific Railroad before taking senior management roles at Conrail, APL Logistics, and Hub Group. A seasoned entrepreneur, he went on to found Integra Logistics in 2003 and co-found Coyote Logistics in 2008—growing the Atlanta-based business through its eventual acquisition by UPS—before taking a brief hiatus and returning to the industry to co-found Atadex. Married to Rosanna for 35 years, he is the proud father of two children, Matthew and Katherine, who graduated from Georgia Tech and the University of Georgia, respectively. About Atadex Atadex is a full-service EDI (Electronic Data Interchange) and API integration provider exclusively focused on the supply chain and logistics industry. The company was founded to deliver fully managed, fast, low-cost data integration—handling everything end to end so clients don't need in-house EDI expertise and positioning itself as an alternative to legacy EDI vendors, self-serve platforms, and traditional professional services. Atadex connects any TMS or WMS (including Blue Yonder, Trimble, Manhattan, Turvo, Shipwell, TAI, and McLeod) to any trading partner, supporting all major formats (X12, EDIFACT, API, XML, CSV, JSON) and transaction types. The company processes over 50 million messages per month and has completed more than 5,000 go-lives, pairing each client with a dedicated, US-based account manager. Its goal is to fundamentally change how data integration is managed and serviced, helpi