Mock Call Script with Call Flow Guide: Hotel Booking Part 2

This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. I have also included the product knowledge so you can train yourself to think like a call center agent. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0 DO NOT watch this mock call like an outsider. Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. Comments, requests, suggestions, drop them in the comments.