Mock Call with an Irate Customer with Call Flow Guide

Here's a mock call with an irate customer with a detailed call flow guide. By the end of this video, you should learn how to handle irate customers, how to empathize with them, how to calm them down, and how to solve their problems. This includes a detailed explanation of the 7 steps of the call flow. UNINTERRUPTED VERSION of this mock call: https://youtu.be/viQgbetqZz0