What Is CRM? | CRM Course For Beginners | Customer Relationship Management | Simplilearn

🔥Meta - Digital Marketing Specialist - https://www.simplilearn.com/master-in-digital-marketing?utm_campaign=Ci_qMjf8JRg&utm_medium=DescriptionFirstFold&utm_source=Youtube 🔥Digital Marketing Specialist - https://www.simplilearn.com/master-in-digital-marketing?utm_campaign=Ci_qMjf8JRg&utm_medium=DescriptionFirstFold&utm_source=Youtube 🔥Professional Certification in Digital Marketing (India Only) - https://www.simplilearn.com/professional-digital-marketing-program?utm_campaign=Ci_qMjf8JRg&utm_medium=DescriptionFirstFold&utm_source=Youtube In this video by Simplilearn on CRM, we’ll take you through the basics of Customer Relationship Management — what it is, why it matters, and the key parts that make it work. You’ll also learn how CRM managers handle their daily tasks with real-world examples to make it easy to understand. Plus, we’ll show you a cool demo on using AI to train ChatGPT as a customer support bot, and explore five popular CRM AI tools like Zoho, Hubspot, and Freshsales. Whether you’re new to CRM or want to see how AI can boost your skills, this video has got you covered! 00:00:08 - Introduction 00:00:40 - What is CRM? 00:02:00 - Why CRM is important? 00:04:13 - Main Components of CRM 00:06:48 - How CRM Works? 00:08:14 - What does a CRM Manager do? 00:09:32 - Real World CRM Examples 00:11:06 - ChatGPT as a Customer Support Bot 00:25:58 - Exploring Zoho's Free CRM Software 00:38:45 - Hubspot 's CRM Software 00:50:31 - Freshsales's CRM Software 00:56:21 - Bitrix's CRM Software CRM, or Customer Relationship Management, is a way businesses keep track of and manage their interactions with customers. It helps companies organize customer information, improve communication, and build better relationships to make customers happy and loyal. Think of it as a tool that helps businesses understand what customers need and how to serve them better. ✅ Subscribe to our Channel to learn more about the top Technologies: https://bit.ly/2VT4WtH ⏩ Check out More Videos By Simplilearn: #CRM #Digita