When Customers Cancel | Retention Account Mock Call

Here's a mock call where the customer decided to cancel due to poor customer service. This is where the Retention Department jumps in to save the relationship and incentivize the customer to stay. 00:00 First Agent - Billing 03:05 Second Agent - Retention Written format: https://kwestyon.com/retention-account-mock-call-call-center/ #customerservice #retentionaccount #callcenter #bpo